As Head of Community and Culture at Zillow Group, Crystal leads the teams driving the company’s initiatives around equity and belonging, cultural engagement, and social impact. Her team’s work centers around empowering all employees to create equitable systems and drive social change by building a strong community, amplifying underrepresented voices, and fostering a company culture where everyone can learn, grow, and thrive.  

Crystal has nearly two decades of experience in building the organizational structures and workplace plans aimed at helping companies represent communities in which they do business and strengthen those communities in the process. Before assuming leadership of the community and culture department, Crystal led several functions within the company’s people organization including the operations team, recruiting programs, and the centralized recruiting teams. Prior to Zillow, she built her career in program management, analytics, recruiting, and social responsibility at large companies including Target and Expedia.  

Crystal earned a Bachelor of Science in apparel, housing, and resource management from Virginia Tech.