Zillow's Response to COVID-19
These are unprecedented and rapidly evolving times. We are working together, with our partners, to give customers the power to safely unlock their next chapter by taking appropriate measures to prevent the spread of COVID-19.
Our top priority is ensuring the safety and health of our customers, partners and employees. We are actively monitoring our communities, public health authority recommendations and local housing markets to adapt to conditions as needed. We've taken a number of steps to support this commitment and are prepared to take more as needed.
How We Are Supporting Our Customers
We have temporarily paused making offers to buy homes through Zillow Offers in response to increasing public health orders and to protect the safety of our employees, customers and partners. If you are currently in our offer process, we will be reaching out to you with additional information.
We are changing how you buy a Zillow-owned home. Zillow will continue to sell homes, where possible, in a way that accommodates today’s rapidly changing environment. We are adjusting our sales processes, encouraging 3D Home virtual tours and virtual consults with partners, and refraining from holding open houses.
To comply with local public health orders and in support of COVID-19 mitigation efforts across the U.S., we have added advisories to listings with open houses on our sites and mobile apps. The notice encourages social distancing and the use of virtual tours, such as Zillow 3D Home tours, and video consultations.
How We Are Working With Our Partners
To best serve our shared customers and support our valued partnerships, we have discounted our Zillow Premier Agents’ fees. We are covering 50% of their costs with Zillow for the next month.
We are working with partners in Zillow Rentals, Mortgages and New Construction businesses to offer discounts and/or extensions during this uncertain time to help them support our shared customers.
We are providing new resources for our agent and broker partners. In an effort to help them adapt their business while remaining sensitive to rapidly changing guidelines we are sharing information such as the virtual business best practices and important changes to tour connections.
How We Are Helping Our Employees
Based on the recommendations of the CDC and other health organizations to promote social distancing, all Zillow employees across all of our offices are encouraged to work from home at this time. We are providing flexible work schedules to help our team navigate child care and other challenges.
Our hiring process has become virtual as well. We continue to recruit for the positions listed on our careers site and encourage prospective candidates to apply. We also recommend interested candidates keep in touch with us by setting up a job alert or connecting with us on LinkedIn.
Our employees want to make a difference, and we’re supporting them by identifying giving opportunities with organizations on the front lines of response efforts. Zillow will continue to match employee donations so personal giving can have an even greater impact. We are also highlighting volunteer opportunities that allow for social distancing, like Family Eldercare’s “Lifetime Connections Without Walls,” where people can talk to an elderly person on the phone or even run a virtual bingo game.
At Zillow, one of the values that drives everything we do is “Better Together.” That phrase—and mindset—has never been more true than it is today.