Government and Civil Information Requests

This page provides information for law enforcement agencies and private litigants seeking production of Zillow Group user data through legal process.  Our legal team reviews requests for user data carefully to ensure that the request is lawful and valid.  We interpret requests narrowly and will challenge requests that we deem vague, overbroad, or lacking a proper legal basis.

User Notice Policy

Before we produce information in response to a request, we will attempt to notify affected users and give them an opportunity to object unless notification is prohibited by law or court order or if we believe that notification would create a risk of harm or be otherwise counterproductive.  Non-disclosure instructions contained in legal requests must cite appropriate authority.

Government and Law Enforcement Agency Requests

Zillow Group accepts service of subpoenas, search warrants, and court orders seeking production of documents by email from government and law enforcement agencies.  Requests must be submitted to legalrequests@zillowgroup.com from an official government or law enforcement agency email address.  We will not accept service of legal process sent to this mailbox from non-government or non-law enforcement email addresses.

Requests should be accompanied by information about the agency and specific officer or attorney making the request sufficient to allow Zillow Group to verify the request. Requests must also be facially valid and, if applicable, identify the relevant user(s) with specificity. We require a search warrant based on probable cause to release most user account content.

Private Party Requests

Zillow Group accepts civil subpoenas for user data issued by King County Superior Court and the federal courts in Washington state.  All subpoenas issued by civil litigants seeking Zillow Group user information must be served personally on Zillow Group at our headquarters at 1301 Second Avenue, Floor 31, Seattle, Washington, 98101, or on CT Corporation, our registered agent for service of process. Zillow Group does not accept service by mail, fax, or email.

Zillow Group reviews all requests for user data carefully to ensure that a valid legal basis exists for the request and will challenge requests that we deem vague, overbroad, or lacking a proper legal basis. Requests must be facially valid and, if applicable, must identify the relevant user(s) with specificity. Before issuing a subpoena, parties should ensure that the information sought is not already available publicly on Zillow Group websites.