Zillow Rentals® is finalizing an exclusive partnership with EliseAI, a leading provider of conversational AI in multifamily real estate, to bring AI Assist — a smart leasing assistant powered by EliseAI’s LeasingAI technology — directly into Zillow’s multifamily rental listings.
This exclusive integration makes Zillow® the only rental listings platform offering a built-in EliseAI experience at no cost to Zillow’s multifamily partners. AI Assist is designed to simplify communication between renters and property managers, deliver faster responses and help convert more inquiries into signed leases.
“We want to make it even easier for renters on Zillow to get the information they need right when they need it, something no other rental marketplace is doing today,” said Michael Sherman, senior vice president of Zillow Rentals. “It’ll be a smarter, faster experience for renters and a more efficient way for property marketers to connect with serious leads.”
Benefits for renters
Once AI Assist is available, on track to be offered in the third quarter of this year, renting on Zillow will feel faster and more responsive:
- Instant answers at any time: If renters have questions about a property, they will be able to use the AI Assist chat feature and receive 24/7 responses — no more waiting for replies or wondering if someone saw the message.
- Book tours without the back-and-forth: AI Assist is expected to help schedule a tour and share key details in real time, so renters can keep things moving at their own pace.
- One place for every conversation: All conversation history would be saved in the Zillow Renter Hub, making it easier to stay on top of everything.
Benefits for Zillow’s multifamily partners
This integration with EliseAI will enhance the Zillow experience for multifamily partners. Starting later this year, AI Assist will be included at no additional cost for all multifamily partners advertising on Zillow — and offered to new partners as part of the onboarding process. This built-in tool is designed to help teams respond faster, book more tours and convert leads more efficiently. Key benefits include:
- Free AI-powered leasing chat that automatically engages Zillow leads 24/7, improving response times and reducing the time leading up to the tour.
- Higher lead conversion by capturing high-intent renters instantly, even after working hours.
- Free access to EliseAI’s portal, so partners can unlock full functionality to manage Zillow leads more efficiently, including property-specific answers for renters, automated tour scheduling and follow-up through chat.
“We’re excited to be working toward a partnership with Zillow that would bring EliseAI’s industry-leading conversational AI to the very place where today’s renters begin their search: the listing itself,” said Minna Song, co-founder and chief executive officer of EliseAI. “Together we will empower property owners and operators to work more efficiently while giving renters the seamless, on-demand experience they expect.”
Zillow Rentals’ ongoing collaboration with EliseAI reflects a broader strategy to modernize the rental experience with innovative tools that serve both renters and partners. Once finalized, AI Assist will begin rolling out to all multifamily partners in the third quarter of this year, bringing faster, smarter communication directly into listings on Zillow.
Multifamily partners interested in learning more about AI Assist are encouraged to contact their Zillow sales professional or sign up to receive more information about the integration.