With an average of more than 8 million unique users a month, Zillow is one of the most popular real estate media companies on the Web. And like other media companies, folks jam our phones approach us with all sorts of questions, comments and complaints. We have to cherry pick our responses like a newspaper or magazine does. But that doesn’t mean we don’t respond: Zillow has numerous “customer service” resources just a mouse click away.
Zillow Advice
Zillow Advice is Zillow’s best “customer service” resource. This magical kingdom of knowledge and assistance comes from our thousands-strong Zillow Advice community, many of whom, like NTETS, Pasadenan or Sunnyview, have been with Zillow for years.
Searching Zillow Advice is simple, too: just click the [Advice] tab and search for your question. You’ll find common and semicommon issues such as ‘I hate my zestimate’, and ‘How do I correct home info?’ and more. It’s also a great resource for general real estate information, like advice on how to stage a home. On top of this, Zillow employees haunt the forums looking for questions to answer. Try posting, and if the community can’t answer it for you, chances are a Zillowite will.
This is just the tip of the iceberg – Zillow Advice is a thriving marketplace of information, and there’s no hold music to deal with. Just type in your question and hit “Go.”
Zillow FAQs
Awhile back, someone clever made a catchall page for some of the most popular Zillow questions. As an added bonus, many are replete with videos featuring a young David Gibbons with hair. True story.
Zillow Videos
Zillow has quite a collection of training videos and you can find most of these on YouTube, too. If you’d like to look just at Zillow’s videos without any related threads or commentary, check us out.
There are many more channels to explore, but Zillow Advice is the absolute best way to get your questions answered. Just be sure to always search and see if the question has been answered before – trust me, it has.