Buying and selling a home is nothing new for Cathy and Robert Bowen and their five kids. They’ve lived literally all over the country. Sometimes, the experience is a complicated, pricey puzzle.
But their recent local move in Atlanta was different. “The whole process [of selling and buying a home], from beginning to end was so streamlined,” says Cathy Bowen.
The Bowens closed on the sale and purchase of their homes on the same day, through Zillow Offers, which simplifies the real estate process by removing many of the challenging parts of selling a home.
Fast response, dedicated support from Zillow
The effort started when the Bowens asked for a no-obligation offer directly from Zillow Offers. Nationwide, hundreds of thousands of homeowners have requested offers from Zillow Offers to date. “They responded right away,” Cathy Bowen says. “The process, it just started going.”
Zillow Advisor Daizha Richardson guided the couple through the process, answering questions and smoothing the steps toward closing. “Robert was calling me for everything,” she says. “He let me know every emotion he was feeling and we were on that ride together,” Richardson says. It was a complicated journey she understood: “Growing up, my family moved every single year until I was a sophomore in high school,” Richardson says.
A range of real estate solutions
A Zillow Advisor’s relationship with customers often ends when the company buys their home. But with the Bowens, that was just the beginning. “We gave them an offer,” says Richardson, “and Robert’s response was ‘I don’t have a new home to get into.’” So, Zillow connected the couple with a great buyers agent, and they found a home.
“Then Robert said, ‘I don’t have a mortgage,’” so Richardson worked with the buyers agent who found them a VA loan. By closing both the sale and purchase transactions on the same day, the Bowens avoided the burden of floating two mortgages.
Smooth move with Zillow Offers
Working with Zillow Offers gave the Bowens time to settle their children in their new community, instead of spending time and money on home repairs and keeping their home spotless for showings and open houses.
Unlike past buying and selling puzzles, Cathy Bowen says this one “just all went together and worked out perfectly.”
Richardson says she talked to Robert Bowen almost every day until the transactions closed; she was happy to do so. “By giving sellers all the options available, we’re able to help people unlock the next chapter in their lives,” says Richardson.