We’re on a mission to make home a reality for more people.
Our next chapter
Zillow’s founders saw an opportunity to empower people with knowledge and information and make it radically easier for people to move. The introduction of the Zestimate, our proprietary valuation algorithm, combined with advanced technology, content and connections, has turned Zillow into a household name. This was phase one.
Despite the transparency that’s empowered millions of people in their home journey, very little innovation has happened around the transaction itself. We now live in an always-on world, but real estate isn’t always on. In fact, it’s off a lot of the time. Other industries have ushered in a new era of convenience; the time for a seamless and convenient real estate transaction experience is now. This is phase two — and our next chapter as a company.
Zillow’s mission is to help more people get home — with speed, certainty and ease.
Today, the millions of people who rely on Zillow to start their home search can now rely on Zillow and its affiliates to help them finish it — with the same transparency, reliability and confidence they’ve come to expect from real estate’s most trusted brand.
At Zillow, our values are our guiding light. They drive how we work together and how we show up for our community, and they shape what we aspire to be. They influence our business decisions and how we ultimately serve our customers.
Customers Are Our North Star
Turn On the Lights
Do the Right Thing
Include and Empower
Think Big, Move Fast
Deliver Quality on Time, Every Time
Customers are our North Star.
We’re here to help our customers in their journey to discover what’s next, and we strive to deliver an integrated experience that creates trust, confidence, delight and joy (yes, joy!)
Turn on the lights.
We believe that information is power, and we’ve made it our business to increase transparency in real estate and within our company. Our purpose is to unlock information and empower our people, customers and partners to make better decisions.
Do the right thing.
We believe trust is earned, and we work to gain it every day. We act with integrity at every turn, speak up even when it’s difficult and do what’s right even when no one is watching.
We say what we’ll do and do what we say. We hold ourselves and each other accountable, and we treat Zillow resources like our own.
We know we’re stronger when we work together as a team. We value what each and every person at Zillow brings to the table, and we strive to consistently treat each other with respect, empathy and appreciation to serve our customers, community and partners.
Include and empower.
We foster an environment where everyone feels included and empowered. We welcome new ways of thinking and are always looking at how we can create equitable opportunities for our people, customers and partners.
Think big, move fast.
We’re a company of bold thinkers with the courage to try things that have never been done before. We reward and recognize pioneering spirit, even if ideas and first attempts fail.
Deliver quality on time, every time.
We work to deliver a seamless, convenient and consistent customer experience, from the initial search process through to closing. We balance quality, effort and speed, while learning from past mistakes, executing with discipline and high quality.