Jay and Maria Shahi had a new home in Orlando, a growing toddler and busy careers, but the pandemic economy brought them an unexpected opportunity to secure their family’s future. With mortgage interest rates dropping to record lows, the Shahis realized they could save hundreds of dollars a month on their mortgage if they refinanced.
“We shopped around and looked at a lot of different rates,” said Jay Shahi. “Ultimately it came down to the best rate, which was Zillow Home Loans.”
Refinancing for the first time, the Shahis didn’t know what to expect but their Zillow Home Loans origination manager Tom Filipcik walked them through the process step-by-step and answered all their questions.
I think it was probably one of the best customer service experiences that I’ve ever been a part of.
Jay Shahi
“Trust is really big. Working with the Shahis, I wanted to make sure they not only trust Zillow and trust me, but also trust the whole refinancing process and know all the details involved,” said Filipcik.
“Working with our loan officer was absolutely amazing,” said Jay Shahi. “From the first reach-out that he did, all the way to the end when we closed, I think it was probably one of the best customer service experiences that I’ve ever been a part of.”
Zillow Home Loans is Zillow’s affiliated mortgage lender, offering competitive rates and a variety of loan types for potential borrowers. Zillow also provides a number of other home financing tools and resources including refinance and mortgage calculators, as well as a Mortgage Learning Center.
The Shahis are now dreaming about the possibilities for their monthly savings.
“We’re looking at purchasing a vacation home that we could rent out through the off seasons,” said Jay Shahi. “After our whole shopping experience with Zillow, now it’s like, okay, I can look up a property that I’d like to purchase and also get my financing through Tom… That’s a complete deal.”